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National Addiction Recovery Advocate Part-Time Weekends

Universal Health Services

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Job Details

National Addiction Recovery Advocate Part-Time Weekends

Job Code:  237904
Facility: Foundations Recovery Network
Location: BRENTWOOD, TN US United States
Region: United States
Travel Involved: None
Job Type: Part Time
Job Level: 
Minimum Education Required: High School or equivalent 
Category: Healthcare - Rehabilitation
FTE: 1
Position Summary:
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.

Foundations headquarters is located just outside of Nashville, Tennessee, in the beautiful city of Brentwood. In the corporate office, you will find FRN’s Marketing, Human Resources, Information Technology, Accounting, Business Office Services, and Admissions Center. Each department plays its part in the support of our facilities, so that the attention can be where it should be: on the patients. Not only does the corporate office support our facilities, but Foundations is committed to encouraging and developing its people by providing a strong community culture and applauding those with a heart of service.

FRN is currently seeking an Addiction Recovery Advocate, who will handle all incoming telephone calls, probing appropriately to qualify the call and ultimately convert the call to an Intake Admission for the chosen treatment solution. The successful candidate will have worked in a metric driven sales setting and be able to produce proof of their successful sales history. The ideal candidate will be someone who is motivated by money and who is highly competitive! If you are a maverick at sales and driven to exceed expectations, we need you now! You must be able to multitask between the telephone and the computer, be willing to work in a call center setting, and be able to produce high volume, quality work in a fast-paced environment. This position will be located at Foundations Recovery Network’s Corporate Office located in Brentwood, Tennessee.

As an Admissions Coordinator, how would you like to work for a company that is willing to reward you for the job you do? Our top producers in this role make excellent six figure salaries! Do you want to work for an organization that truly values you as an individual and appreciates the contributions you make? We do exciting, life-changing work at Foundations Recovery Network. Are you ready to make a difference?

Essential Duties and Responsibilities
• Secures telephone code and callers number from connection assistant pop-up on computer screen; secures callers name and best call back number
• Utilizes appropriate bonding techniques to establish rapport and build relationship throughout the call
• Qualifies the callers’ ability to private pay or secure insurance information
• Guides the call and conversation to logical end of either pending intake or diverts to resource staff
• Responsible for 8 to 12 admissions per month
• Ability to support internal referral sources to assist with the admissions process
• Enters TIER record for every “call for help” with name and phone number and all other required information, according to protocol
• Follows the defined follow up process based on information obtained; the follow up process utilizes T-Mail and TIER to manage 2 hour follow-up thresholds
• Maintains communication with the facility, the patient, their family, or the referral source, all designed to build a system of opportunities throughout the call to close process
• Effectively leads the caller to the highest level of qualification (private pay or insurance) while maintaining credibility and ability to triage into alternative levels of care
• Effectively manages out the referral opportunity to Interventionist and channel calls to identified key relationships if the case cannot close in the FRN system
• Demonstrates a sense of urgency and manages down triage time-lines from initial call to time of admission, minimizing the number of calls necessary (preferably one) from initial call to solid close
• Utilizes other key team members when encountering barriers to assist the intake admission close process
• Meets established monthly goals for Intake Admits
• Ensures that inquiry call and admission processes run at peak efficiency; is aware of and manages calls waiting in the queue promptly
• Efficiently schedules admissions with potential patient and/or referral source; explains the evaluation and admission process to the potential patient/referral source and informs patient of necessary items to bring for treatment
• Provides directions or arranges appropriate transportation services as needed to transport patient to programs; follows through to ensure that travel plans are made and communicated effectively so that the client’s arrival at the facility is seamless
• Notifies unit staff of pending information, including whether the patient is a risk to self or others
• Notifies nurse or other unit staff and Program Directors of any special medical needs or accommodations patient may have which require evaluation, documents needed, and notification in TIER
• Establishes follow-up contact with interviewed customers and their referring sources to report outcome of the process (regarding appropriateness for services)
• Provides follow-up calls to any inquiry calls not considered “closed,” presenting an attitude of care and compassion to ensure individuals know FRN is concerned for their well-being

Knowledge, Skills, and Abilities
• Demonstrates a broad base of knowledge in psychiatric and addiction treatment and administration
• Demonstrates ability to clearly and succinctly communicate both verbally and in writing; can get messages across that have the desired effect
• Demonstrates ability to remain calm under pressure; is not knocked off balance by frequent change, delays, or unexpected events
• Demonstrates and active desire to drive for results; steadfastly pushes self and others; consistently meets and/or exceeds goals
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Demonstrates a working knowledge of current and possible future policies, practices, trends, and developments affecting the industry; knows the competition
• Must be able to relate well to all kinds of people, both inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
• Ability to exercise good judgment and apply common sense understanding to carry out instructions furnished in written or verbal form
• Demonstrates an ability to listen attentively and actively; has the patience to hear people out; can accurately restate the opinions of others, even when the parties disagree
• Must be able to orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner
• Can quickly find common ground and solve problems; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of conflict; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration
• Spends time on what is important; zeroes in on what is critical and can quickly sense what will hinder or help accomplishing a goal; eliminates roadblocks; creates focus
• Must have strong working knowledge of a variety of computer software applications in word processing and database software

Education and Experience
• High School diploma or GED required; Bachelor’s degree preferred
• Minimum of 1-2 years’ experience in transactional/relationship sales required, not customer service
• Minimum of 6 months’ experience in the alcohol and substance abuse or psychiatric treatment field highly preferred
• Hours of operation: 7:00a.m. – 12:00a.m, seven days a week; must be able to work all shifts, as assigned

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online. FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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